Refund policy

RETURN & REFUND POLICY

Due to the perishable nature of our products (caviar), returns are not accepted once the order has been shipped.

In accordance with Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to perishable food products.

If your order arrives damaged or compromised, you must notify us within 24 hours of delivery by email at info@belugafarm.com.

Please include:
- Order number
- Description of the issue
- Clear photographs of the product and packaging

After verification, we may offer a replacement or refund where appropriate.

Products must be stored refrigerated as indicated. We cannot accept responsibility for improper storage after delivery.